Ermahgerd.AI

invented a facta mode of failure

How to not be nextthe moral, drawn from the cases on this wall

Never let an agent be the only source for a claim someone will act on. This is the largest group on the wall, and the cost is not embarrassment. Air Canada's chatbot invented a refund policy and a tribunal held the airline to it — the company argued the bot was a separate legal entity and lost. Cursor's support bot invented a one-device rule that did not exist and customers cancelled over it. In both cases the invention was fluent, confident, and indistinguishable from policy. Do this: ground it in a document you control and make it QUOTE that document rather than recall it. If it cannot cite, the correct answer is "I don't know". Test it by asking for something that does not exist and watching whether it invents one — that test takes a minute and would have caught every case here.